Your Journey Starts Here
We offer a free, no-obligation consultation to help you explore options, ask questions and plan with confidence.
Independent Care Solutions offers more than care — we build trusted partnerships that support wellbeing, dignity and quality of life.
Let's Connect
Worcester St, Gloucester GL1 3AJ
Frequently Asked Questions
How quickly will I receive a response after contacting you?
We aim to respond to all enquiries within 24 hours during working days (Monday to Friday). Urgent matters are prioritised, and we will always do our best to respond as quickly as possible.
What is the best way to contact your team?
You can reach us via:
- The contact form on this page
- Email (recommended for detailed enquiries)
- Telephone (for urgent or immediate support)
All enquiries are directed to the relevant team to ensure a prompt and accurate response.
Do you offer emergency or out-of-hours support?
Yes. For existing clients, we provide out-of-hours support where required. Please use the emergency contact details provided in your care or service agreement.
Can I request a callback instead of sending an email?
Absolutely. Simply complete the contact form and select the “Request a Callback” option, including your preferred time, and a member of our team will contact you.
What information should I include in my enquiry?
To help us respond efficiently, please include:
- Your full name
- Contact details
- Nature of your enquiry (e.g. care services, partnership, recruitment)
- Any relevant background information
This allows us to route your enquiry to the appropriate team quickly.
Do you provide services in my area?
We currently operate in specific regions (e.g. Kent, Wolverhampton, or your defined service areas). Please contact us with your location, and we will confirm availability and next steps.
Can I arrange a consultation or assessment?
Yes. We offer initial consultations and assessments to understand your needs and recommend the most appropriate support. You can request this via the contact form or by calling our team.
How do I apply for a job with your organisation?
We welcome applications from passionate and qualified individuals. Please:
- Visit our Careers page, or
- Contact us directly with your CV and role of interest
Our recruitment team will guide you through the next steps.
Do you work with local authorities, NHS, or private clients?
Yes, we work with:
- Private clients
- Local Authorities
- NHS and healthcare partners
If you are referring a client or seeking a partnership, please contact us directly.
How is my personal information handled?
We take data protection seriously and handle all personal information in line with UK GDPR regulations. Your information is kept secure and used only for the purpose of responding to your enquiry.
What happens after I submit the contact form?
Once submitted:
- You will receive an acknowledgement (if email provided)
- Your enquiry is reviewed by our team
- A relevant team member will contact you with next steps
Can I visit your office in person?
Visits are usually by appointment only to ensure we can provide you with dedicated time and support. Please contact us in advance to arrange this.
Feedback & Clinical Quality
Patient & Family Reviews
